No such thing as free?

I have to admit it but it appears there is such a thing as 'free'. When a close associate decided to purchase a new coat in the Glasgow branch of John Lewis Partnership on Saturday she was a little disappointed not to be able to get the colour she wanted. Having tried on the appropriate size she was then able to have the order placed in store, in the desired colour, for home delivery. By mid-morning Monday the right coat in the right colour arrived in Lancashire, beautifully packaged with a coat protector.

And the extra cost for delivery? Nothing, zilch. Yes, yes, yes FREE. [Perhaps there's a case for asking for a discount when purchasing something in store?]