Standing in a queue, thirteen long, at my local Post Office the other day it would appear the staff are on a selling drive. Seated behind some low screens, but audible to everyone in the queue, an employee was selling an elderly customer some household insurance.
When I got to the head of the queue to send a letter by registered post I was asked if I would like guaranteed next day delivery for ONLY £5. Don't you just love that 'only' tag? I declined the offer and sent the letter for £1.85. But I can see how a flustered customer who has had to wait for seven minutes - yes I timed it (sad I know but I couldn't help it) - might just take that offer.
Having said that it becomes apparent that Post Office staff have to deal with a vast array of services including passport checking, foreign currency transactions, and the selling of financial products. And they do all this in a as friendly a way as possible given the relatively drab store environment.
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