Smile? We're too busy

Yep, the reason that store assistants don't smile in many stores is because they are too busy. research going back to the 1980s found that in the busiest stores the staff were too pre-occupied dong their jobs to make contact with shoppers. And we can see that in the likes of Morrison's and the like where the staff work incredibly hard and their companies have the results to show.

Mind you I was in Apple's Manchester Arndale store again this afternoon eyeing up the iphone where all the staff were busy or willing to help and were enthusiastic to boot. And that's having to attend to time-wasters in there too (ahem!)